Metrics-for-IT-Service-Management-ITSM-Library-Best-practice 42,75 EUR*


  • Kategorie: Diverse Bücher
  • Preis: 42,75 EUR*
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  • EAN: 9789077212691
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Zum Angebot Metrics for IT Service Management Considers the design and implementation of metrics in service organizations using industry standard frameworks. This book uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a ...